Terms and Conditions

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Welcome to Zealite Agency (“Company”, “we”, “us”, or “our”). By accessing or using our website, services, or subscribing to any of our digital marketing packages, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use our services.

Company Information

Business Name: Zealite Agency
Address: 254 Chapman Rd, Ste 208 #26053, Newark, DE 19702
Phone: (888) 581-0108
Email: hello@zealiteagency.com

Services

Zealite Agency provides digital marketing and related services including, but not limited to:

Website design & development
Website hosting & maintenance
Search Engine Optimization (SEO)
Google Business Profile optimization
Content creation and marketing
Analytics, reporting, and performance monitoring

The exact scope of services depends on the package selected by the client and any written agreement or proposal.

Minimum Commitment & Billing

All service plans require a minimum commitment of twenty-four (24) months.
Despite the minimum commitment period, payments are billed on a monthly basis.
Clients are required to make timely monthly payments throughout the entire 24-month term.
Failure to make payment may result in service suspension or termination.

Payments & No-Refund Policy

All fees are billed monthly in advance.
All payments are non-refundable, including setup fees and monthly charges.
Partial usage of services does not qualify for refunds.

Client Responsibilities

Clients agree to:

Provide accurate and complete information required for service delivery.
Grant access to necessary platforms (website, hosting, analytics, etc.).
Respond promptly to approvals, feedback, and content requests.
Ensure all provided content complies with applicable laws.

Delays caused by lack of cooperation may impact timelines and results.

Results Disclaimer

Zealite Agency does not guarantee:

Specific search engine rankings
Traffic volume, leads, or sales

Digital marketing results vary based on market conditions, competition, algorithms, and client participation.

Intellectual Property

All materials, designs, strategies, and content created by Zealite Agency remain our intellectual property until full payment is received.
Upon full payment, clients receive a limited, non-transferable right to use deliverables created specifically for them.
Zealite Agency reserves the right to showcase completed work in portfolios and marketing materials.

Early Termination

Early termination before completion of the 24-month commitment does not qualify for any refund.
Zealite Agency may require payment of the remaining balance or an early termination fee.
We reserve the right to terminate services immediately for non-payment, misuse, or breach of these Terms.

Third-Party Services

Zealite Agency may use third-party tools, platforms, or services. We are not responsible for outages, policy changes, or failures caused by third parties including hosting providers, search engines, or advertising platforms.

Limitation of Liability

Zealite Agency shall not be liable for indirect, incidental, or consequential damages.
Total liability shall not exceed the amount paid by the client in the preceding one (1) month.

Confidentiality

Both parties agree to keep confidential any non-public or proprietary information exchanged during the course of service.

Force Majeure

Zealite Agency shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, system failures, government actions, or internet outages.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, United States.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our website or services constitutes acceptance of the revised Terms.

Contact Us

For any questions regarding these Terms & Conditions, please contact:

Zealite Agency
📍 254 Chapman Rd, Ste 208 #26053, Newark, DE 19702
📞 (888) 581-0108
📧 hello@zealiteagency.com

By using this website or subscribing to Zealite Agency services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

The following assumptions have been made regarding your project, which will affect proposal items, including but not limited to: the cost estimate, deliverables, production schedule, and project staffing.

The work will be performed at the developer’s office or another Zealite Agency designated developer’s office.
No delays will be caused by the unavailability of the client’s technical and functional resources to review documents, provide answers to questions, and participate in meetings, training sessions, and testing activities. If the client is unresponsive and feedback is not provided, then Zealite Agency has the right to terminate the project upon notice.
The production of the website will be deemed completed upon launching the site on the Internet and making it accessible for the world to view. The final payment is due before the launch of the website project.
“Changes to Scope of Work” Clause: The fees quoted are only “estimates” based on our assessment of the amount of time this project will take. We hold the client accountable for any additional work that may result. The client shall be responsible for making additional payments for changes necessitated by client revisions and/or additions following the client’s approval (other than for Zealite Agency’s error) and will be billed additionally at the standard billable rate of $50/hour.
In the event of your cancellation of this project or any delay of more than one month in responding to Zealite Agency’s request for information or review/approval of proofs, Zealite Agency will have the option of terminating this agreement and invoicing you for the greater of: (1) all work completed up to the date of written notification, including expenses, at the rate of $50 per hour or such other rate as shall be specified in this agreement; or (2) the amount of any advance deposit made for this project. Any renewal of this project after termination will require a new agreement, fee schedule, and upfront deposit.”
Termination: This Agreement may be terminated by either party upon written notice to the other if the other party breaches any material obligation provided hereunder and the breaching party fails to cure such breach within thirty (30) days of receipt of the notice. This Agreement may be terminated by Zealite Agency (i) immediately if the customer fails to pay any fees hereunder; or (ii) if the customer fails to cooperate with the company or hinders the company’s ability to perform the services hereunder at Zealite Agency’s full discretion.
The client will retain all intellectual property rights to source material (e.g., design, code, copy, photography) provided to Zealite Agency for use in connection with this project; however, web content, design, and other work products created by the consultant and similar products and materials will remain the property and copyright of Zealite Agency until all fees under this agreement have been paid in full.
It is the client’s responsibility to verify and/or sign off on the production and testing of the web site within 30 business days of Zealite Agency notification of completion.
Stock Photography: If requested by the client, Zealite Agency will provide research and assistance on stock photography to be used in designing the website or other web base and marketing applications. The cost per photo starts at $10 and up, depending on size and popularity. Providing additional photos will be billed on a time and material basis.
Project Timeline: is the actual development/design time needed to complete a project. The timeline is dependent on immediate and consolidated feedback from the client on all design and development deliverables. If feedback is delayed, the project timeline may also be significantly delayed.
Zealite Agency cannot guarantee or promise any placement in search engines.
The client will provide all site content once the homepage layout is approved. Zealite Agency will fill any page on the website with “Lorem Ipsum” to properly show the page layout until real content is established. Text will be delivered to Zealite Agency in MS Word, the company logo as an.EPS or high-resolution .JPG file, and pictures, if any, as.JPG files.
The client acknowledges that Zealite Agency does not launch websites on Fridays or days before a holiday.
The client acknowledges that Zealite Agency will only fix any bug related issues post-launch for a period of 90 days after the official launch date. If the client makes any changes to the website code or hosts on servers other than Zealite Agency’s approved servers that result in a website issue and/or vulnerability, Zealite Agency will not be held responsible for fixing the bug without receiving compensation for time and materials.
Web Design Contract Cancellation: A non-refundable deposit is due at the time of contract signing. Cancellation of any web design project by either party will result in a refund to the client of all fees paid beyond the deposit amount, minus the amount already incurred in the development of the project by the date of cancellation. Web design cancellation refunds will be processed and delivered within 15-30 business days of the cancellation date.
If Zealite Agency ceases operations, files for bankruptcy protection, is the subject of the appointment of a receiver, or, for any other reason, ceases to control Zealite Agency before the work on this contract is complete, all related work products shall be immediately delivered to the client, and the contract shall be canceled forthwith without further recourse or payment.
Customer and Zealite Agency agree to make a good-faith effort to resolve any disagreement arising out of, or in connection with, this Agreement through negotiation. Should the parties fail to resolve any such disagreement within ten (10) days, any controversy or claim arising out of or relating to this Agreement, including, without limitation, the interpretation or breach thereof, shall be submitted by either party to arbitration in Knoxville, Tennessee and in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted by one arbitrator, who shall be (a) selected in the sole discretion of the American Arbitration Association administrator and (b) a licensed attorney with at least ten (10) years experience in the practice of law and at least five (5) years experience in the negotiation of technology contracts or litigation of technology disputes. The arbitrator shall have the power to enter any award that could be entered by a judge of the state courts of Tennessee sitting without a jury, and only such power, except that the arbitrator shall not have the power to award punitive damages, treble damages, or any other damages that are not compensatory, even if permitted under the laws of the State of Tennessee or any other applicable law. The arbitrator must issue his or her resolution of any dispute within thirty (30) days of the date the dispute is submitted for arbitration. The written decision of the arbitrator shall be final, binding, and enforceable in any court having jurisdiction over the parties and the subject matter of the arbitration. Notwithstanding the foregoing, this section shall not preclude either party from seeking temporary, provisional, or injunctive relief from any court.
Read and Understand: Each party acknowledges that it has read and understands this agreement and agrees to be bound by its terms and conditions.
Duly Authorized Representative: If this Agreement is executed, then each party warrants that their representative whose signature appears on such signature pages is duly authorized by all necessary and appropriate corporate actions to execute this Agreement.

The Term “Confidential Information” Means:

all information disclosed by Client to Zealite Agency in oral, written, graphic, recorded, photographic, machine-readable, or any other form related to or in connection with the website, including, without limitation, business plans, financial statements, trade secrets, customer information, existing or potential transactions with third parties, intellectual property rights, products, research and development, operations, website function, marketing, sales, pricing and trade know-how whether or not such information is marked or labeled “Confidential” or “Proprietary”.
all information disclosed by Client to Zealite Agency in oral, written, graphic, recorded, photographic, machine-readable, or any other form related to or in connection with any actual, potential, or proposed arrangement, relationship, business opportunity, or transaction between Client and any third party, whether or not such information is marked or labeled “Confidential” or “Proprietary.”
Confidential Information will be kept strictly confidential by the Zealite Agency. In no event will Zealite Agency use the Confidential Information of Client for any purpose other than maintaining the website. No other rights, including, without limitation, licenses, trademarks, inventions, copyrights, patents, or any other intellectual property rights, are implied or granted under this Agreement or by the conveyance of Confidential Information between the Parties. This Section shall survive the termination of this Agreement.

Each Party agrees that the term “Confidential Information” does not include information that:

has been or becomes published or is now or is in the future in the public domain through non action of Zealite Agency.
prior to disclosure under this Agreement, is within the legitimate possession of Zealite Agency, as evidenced by competent written proof.
was or becomes available to Zealite Agency on a non-confidential basis from a third party not otherwise known to Zealite Agency to be prohibited from transmitting the information to Zealite Agency.
is independently developed or acquired by Zealite Agency without use of or recourse to the Confidential Information.
is disclosed with the prior written approval of Client.
is transmitted to Zealite Agency after Client has received written notice from Zealite Agency that it does not desire to receive further Confidential Information or that it is terminating this Agreement.

Terms and Conditions

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